Terms and Conditions

Your access to, and use of, the Website and your purchase and use of the services and products able to be purchased via the Website is subject to the following terms and conditions. By using the Website you represent that you have read, understood and accepted these terms and conditions, and agree to be bound by them.


The information provided on our website is for educational purposes only. Individuals receiving this information must exercise their independent judgement in determining its appropriateness for a particular purpose or use. DIY Box and In My Soap Pot shall not be responsible for any damages resulting from use of or reliance upon this information.

As the ordinary or otherwise use(s) of products is outside the control of DIY Box and In My Soap Pot, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. DIY Box and In My Soap Pot expressly disclaim responsibility as to the ordinary or otherwise use(s). The liability of DIY Box and In My Soap Pot is limited to the value of the goods and does not include any consequential losses. The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.

Notwithstanding any other term, you agree to indemnify DIY Box and In My Soap Pot against all liabilities, losses, claims and expenses suffered or incurred by you, and all claims and demands made against DIY Box and In My Soap Pot, arising directly or indirectly out of your use of the Website, in breach of these terms and conditions.

Site Content

While DIY Box and In My Soap Pot have endeavoured to ensure that the information provided on the Website is free from error, DIY Box and In My Soap Pot do not warrant its accuracy, adequacy or completeness, and DIY Box and In My Soap Pot shall not be responsible or liable for any error in, or omission from, the information provided on the Website.

We reserve the right to make changes to the information provided on the Website at any time and without notice.


All prices are in New Zealand dollars and inclusive of GST.

Payment options

Payment can be made by any major credit card, debit card or PayPal. The Website accepts no other forms of payment.

DIY Boxes

You agree to the full terms of your DIY Box when you order. The cut-off date for the DIY boxes is the 20th of each month. If you order a DIY box before the 20th of the month, you will receive your box in the following month.

For example, if you order your box on the 19th of July, you will receive your DIY box in August. If you order your box on the 21st of July, you will receive your DIY box in September.

Boxes will be shipped out in the first week of the following month.


In general, delivery to your door will take no more than 3 working days following dispatch to North Island addresses and 3-4 working days for South Island addresses. Deliveries to rural delivery addresses will usually take one to two days longer. Weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays.

All orders are sent major via national courier companies and require a signature as proof of delivery. If you have additional delivery instructions, please indicate this in the message box in the shopping cart. Please provide your physical address for shipping as we cannot deliver to PO boxes.

Orders will be automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Once your order has been dispatched we cannot change the shipping address. It may be possible for the courier company to redirect your order. Please contact the courier company directly to discuss your options.

Shipping charges are $6 standard rate and $12 rural rate.

Currently, we do not ship outside of New Zealand.

Returns & refund policies

We have made a considerable effort to accurately describe the products we sell. In the event that goods are demonstrably not true to the description on our website or faulty, we will accept the goods for return and refund your money without hesitation. Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not obliged to accept goods for a refund if you simply change your mind about a product. We will endeavour to reach an amicable solution in such situations and at our discretion, we may replace any goods accepted for credit or refund the applicable purchase cost. We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly. Please check all parcels carefully, by signing for a consignment you are formally accepting the goods in the condition in which they were received.

Privacy and personal information

Any personal information (excluding credit card details) supplied by you may be retained by DIY Box and In My Soap Pot until such time as you request that the information be removed. While DIY Box and In My Soap Pot endeavour to keep your personal information collected on the Website secure and confidential, DIY Box and In My Soap Pot shall not be responsible for any breach of security caused by third parties, nor represents that the Website is completely secure.